Emotionalizing Organizations and Organizing Emotions by Barbara Sieben, sa Wettergren

By Barbara Sieben, sa Wettergren

Can provide a powerful contribution to the sector of study on feelings in enterprises supplying unique items of study. Uniting students from association and administration examine and sociology, it conveys trans-disciplinary insights into the multidimensional 'nature' of emotion and its visual appeal in organizational constructions and strategies.

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But it was not. Some two months passed when the complainant wrote again to say that she was not convinced that Eve’s apology was genuine, and unless she received a sincerer apology from her, she would escalate her complaint to a higher level, as permitted in the formal procedure. com - licensed to ETH Zuerich - PalgraveConnect - 2011-03-08 ‘well advised’ to write a letter of apology to the complainant. The investigating officer then presented Eve with a pre-prepared letter to sign in which Eve admitted to her past shortcomings as well as her need for further training.

And Cropanzano, R. (1996) ‘Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work’, Research in Organizational Behaviour (18), 1–74. indd 41 6/25/2010 11:00:42 AM 2 Yiannis Gabriel What if emotions were honoured? That is, if people regularly attended to and engaged others’ feelings? What if this type of interaction – where human beings engage a fuller and deeper range of their own and others’ feelings – was the norm rather than the exception?

Indd 36 6/25/2010 11:00:42 AM Emotion in Organizations – A Critical Turn 37 In what appeared a rapid attempt at damage limitation, Eve’s manager wrote to her, thanking her for ‘going the extra mile’, praising her ‘excellent social work’ and adding, ‘It’s fair to say that, with the benefit of hindsight, the complaint could have been dealt with differently’. Eve was unimpressed. She felt that her relationship with her department, and her practice, would never be the same again. 6 Understanding Eve’s emotions A psychological interpretation of Eve’s emotions would point to her coping capacities and her vulnerabilities when under threat – indeed the very standpoint of some of her managers.

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