By James J. Stapleton
A step by step consultant for turning details into advantage
This e-book describes a ten-step process that empowers businesses to remodel their info into wisdom, aiding managers advance and hold a balanced wisdom plan, resolve info shortfalls, and reap the benefits of the knowledge at their fingertips.
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Extra resources for Executive's Guide to Knowledge Management: The Last Competitive Advantage
Ask yourself: Is your business committed to intelligence gathering? Are your managers? Is it a team effort? Some people initially want to develop business and perform all of the intelligence-gathering activities that will make their practices grow. qxd 10/11/02 3:17 PM Page 11 Infomentality energy a consistent intelligence-gathering effort consumes. It is easy to lose interest when one discovers that growth does not come easily, or all at once. Managers who want to grow must be aware that commitment is a prerequisite for growth.
Communication The manager should initiate all communication between himself and the contact. The only exception to this rule is when it is obviously beneficial for another person to be brought into play. This is much rarer than one might think. qxd 10/11/02 3:17 PM Page 14 Executive’s Guide to Knowledge Management by giving you information, she is taking a leap of faith that portends marginal good for what could potentially be disastrously bad. The contact needs to be calmed constantly until she is certain that she has made the best strategic move.
Your intelligence-gathering program should cause you to view accepted wisdom with a jaundiced eye. THE TRAP OF MUNDANE TASKS We are all racing to keep up at the breakneck pace of business. No one is immune. The race for efficiency over the last 25 years has stripped us of much of our ability to free-think, to examine our environment, to generate knowledge. The multiple pursuits of signing customers and keeping them happy, gathering better products and services, holding costs down, and other challenges have left us with precious little time to take an aggressive approach to learning about our environments.