Outsourcing: A Guide to ... Selecting the Correct Business by Steven M. Bragg

By Steven M. Bragg

Initially used just to get a better price, outsourcing is now anticipated to learn businesses in components resembling caliber development, elevated potency, fee keep watch over, extra price, and achievement of shopper wishes. although, outsourcing may also bring about a lack of regulate and in-house services and dependency on an out of doors seller. This booklet heavily examines all of those matters, is helping businesses make knowledgeable decisions Read more...


"As businesses in turning out to be numbers glance to outsource features now not relating to their center advantage, Bragg's paintings offers an outstanding highway map. Demonstrating an organization take hold of of the subject, he Read more...

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Additional info for Outsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process

Sample text

Since suppliers will not want any penalties, this will serve as a basis for negotiating actual penalties later, when the contract terms are being settled. • Termination. List the conditions under which termination will be allowable. For generic functions such as maintenance and janitorial services, the termination may be upon written notice by either party, whereas other functions involving large numbers of employees or a large dollar volume of transferred assets may require mediation, a long notice period, or a substantial termination fee paid by the company before the termination will be legal.

If a bidding supplier realizes in advance that it cannot meet the requested performance levels, it will not submit a bid. This is also useful information for suppliers who are trying to determine the number of personnel needed to work on the function for the company—different performance standards require different numbers of staff, so making this information available results in more accurate bids. • Expectations for pricing. Note that the winning supplier will, for example, include the most services in the baseline pricing, allow credits if anticipated volumes are not met, and give back some payments as a sharing of cost reductions.

It is difficult for a company decision maker to determine which kind of supplier—profit oriented or relationship oriented—is bidding to provide outsourcing services to the company, but it is important to find out, since this issue has an enormous impact on the long-term relations between the company and the supplier. For the decision maker, the best sources of information on this issue are the supplier’s references, the supplier’s reputation in the industry, and face-to-face meetings with the supplier’s management.

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